Legal
Cancellation & Refund Policy
Last updated: 3 April 2026
1. Free Cancellation
Cancel free of charge up to 24 hours before check-in.
2. Late Cancellation
Cancellations within 24 hours of check-in are non-refundable.
3. No-Show Policy
No-shows are non-refundable.
Summary: Cancel more than 24 hours before check-in for a full refund. Within 24 hours or no-show — no refund.
4. How to Cancel
Email info@staya.co.za with subject "Cancellation Request" and your booking code.
5. Refund Processing
Approved refunds processed within 5–10 business days via Yoco.
6. Property-Initiated Cancellations
Full refund within 5 business days if we cancel your booking.
7. Special Circumstances
Medical emergencies or bereavement considered case-by-case with documentation.
8. Contact
Email: info@staya.co.za
Address: Korhaan Crescent 67, Hartswater, 8570, South Africa