Legal
Privacy Policy
Last updated: 3 April 2026
1. Introduction
Staya is operated by Bartholos Pty Ltd. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
2. Who We Are
Company: Bartholos Pty Ltd
Trading as: Staya
Address: Korhaan Crescent 67, Hartswater, 8570, South Africa
Contact: info@staya.co.za
Website: https://staya.co.za
3. Information We Collect
- Full name
- Email address
- Phone number
- Payment information (processed by Yoco — we never store card details)
- Booking details
- Device information
- Vehicle registration
- ID/license photo (for check-in verification)
4. How We Use Your Information
- Process and manage bookings
- Send booking confirmations and access codes
- Process payments via Yoco
- Send booking updates and notifications
- Provide customer support
- Improve our services
- Comply with legal obligations
5. Data Sharing
We do not sell or share your personal information except with:
- Yoco — payment processing only
- Resend — email delivery for booking confirmations
- Supabase — secure database hosting
- Legal authorities when required by law
6. Data Storage & Security
- All data stored securely on Supabase servers
- Payment data handled by Yoco, never stored by us
- Industry-standard encryption for all data transmission
7. Data Retention
- Active bookings: duration of stay plus 5 years
- Inactive accounts: 3 years after last activity
- Payment records: 5 years (SARS requirement)
8. Your Rights (POPIA)
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing
- Lodge a complaint with the Information Regulator
9. Children's Privacy
Staya is not intended for children under 18.
10. Contact
Email: info@staya.co.za
Address: Korhaan Crescent 67, Hartswater, 8570, South Africa