Legal
Data Deletion Policy
Last updated: 3 April 2026
1. Your Right to Deletion
Under POPIA you have the right to request deletion of your personal information.
2. What Can Be Deleted
- Personal profile information
- Contact details
- Booking history (where not required for legal records)
- Device information
- Notification preferences
3. What Cannot Be Deleted
- Financial transaction records (required by SARS for 5 years)
- Completed booking records (required for 5 years)
- Information required for active legal proceedings
4. How to Request Deletion
Option 1 — In-app
Profile → Legal & Privacy → Data Deletion Request
Option 2 — Email
Send an email to info@staya.co.za with subject "Data Deletion Request"
Include: Full name, email address, booking code
5. Processing Time
- Acknowledgement within 5 business days
- Full deletion within 30 days
- Confirmation email sent when complete
6. Contact
Email: info@staya.co.za
Address: Korhaan Crescent 67, Hartswater, 8570, South Africa